Welcome to The Flamin Chicken Swindon
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Meal Deals
Family Deals
We have some fantastic crowd pleasers to suit your whole party! Choose from our flamin mixed grill platter to our kids meals
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Free delivery!
7 Days a Week
We offer free home delivery on all orders over £15! Our home delivery hours are Mon to Fri 4pm - 1am and Sat and Sun 12pm - 1am
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The Flamin Chicken
A rich heritage is at the root of fried chicken, the spices from West Africa were first used for special occasions and street food before being introduced to African-American communities as a rare and expensive dish. Over the years it became a staple dish, becoming known as “soul food’.
Our juicy and tender crispy chicken is created with our unique blend of spices, passed down generations of a family in the food business. We also have our peri peri range – giving you a healthy option with fantastic flavour. We have tested and refined our menu and recipes for many years. We ensure all our stores follow the same high standards for flavour and quality.
Our franchises are not just about business they are about a way of life, its hard but it's rewarding. We give the best support in the fried chicken business, helpful and professional advice right from the start. This is a great opportunity to start an amazing business and to be part of brand that cares about the quality of its product and where that product is placed.
If you want to be part of a team and a franchise that is growing, has passion and is dedicated to being the best then maybe, just maybe, you are the person for us.
Find Out MoreThe Flamin Chicken is Swindon's most delicious Chicken Restaurant and Takeaway! We offer everything chicken! Fried chicken, grilled chicken, peri peri chicken, chicken burgers and chicken wraps. Everything here at The Flamin Chicken is brilliant value for money and is available for home delivery and collection. We are based in the SN1 1RQ area. Make sure to order directly from our very own online ordering website: www.flaminchickenswindon.com!
Bad Food Complaints
When dining at our restaurant, you are entitled to the same rights as any other goods and services you purchase, these rights being that the food should be ‘as described’ and ‘of reasonable quality’.
As soon as you realise that your food is not up to standard, you should stop eating it and complain to a member of staff.
An example of a meal not being as described might be if it did not include some of the ingredients you expected or were promised. Not being of reasonable quality might mean that it is burnt or undercooked. Of course, reasonable quality might mean different things to different people, but in many cases, it will be obvious if the food is not up to standard.
As soon as you realise that your food is not up to standard, you should stop eating it and complain to a member of staff. You can then reject the meal and choose not to have it replaced if you wish and we will refund you in full.
Alternatively, you can ask for the meal to be ‘repaired’ or ‘replaced’, and therefore ask for a new meal or a replacement item of food. If, for example, you order a well done chicken which arrives not as per your request, then you can simply ask for a replacement chicken which meets the order you placed and therefore meets the terms of the contract agreed.
If the replacement meal or item does not meet the standard you expected, then you will have a final opportunity to ‘reject’ the meal.
In the event you reject the meal you should not have to pay for it, although you should of course pay for anything else that you eat or drink. If the restaurant replaces your meal and you are satisfied with its standard, then you will need to pay in full for it.
Speak To The Manager
If the member of staff serving you is unable to help you with your complaint, you should ask to speak to the manager instead. If you have difficulty persuading the manager that you should not have to pay for an unsatisfactory meal, you have several options available to you.
Pay Part Of The Bill
You could pay part of the bill, minus the amount owed for the food you rejected. If you do this, leave your contact details with the restaurant so they can chase you up for the remaining money if they genuinely believe that you should have paid.
You will subsequently be able to make further objections to the full payment if you feel you should not have to pay.
Pay Under Protest
Alternatively, you could pay the bill in full, but make it clear that you are paying ‘under protest’ – writing “paying under protest” on the bill itself, keeping a copy of the bill as evidence and giving your contact details to the restaurant.
This will help you to claim a refund at a later date, the first step of which would be to send a letter of complaint to the restaurant manager in which you should fully detail your complaint and the reasons why you believe your money for the unsatisfactory meal should be refunded.
Complaints on Delivery
The same procedure applies with the exception that no more than one piece of the packaged items must be missing. Upon receiving your complaint, we will log your details immediately and send out our driver to collect the food that has been delivered to the related address.
We will thoroughly inspect the order at our restaurant and carry out the necessary procedures for either a refund or meal replacement.
Please be informed that refunds may take between to 3-5 working days which is dependent on the bank as well as the cad service provider.
